Volunteer YouTube Moderator Questionnaire

Our volunteer moderators are absolutely essential to our YouTube live video! They are the front line and face of Kitkat Playroom for our streaming kittens. Our moderators are knowledgable about the organization, the kittens, adoption policies, fostering, and so much more! They devote their time to welcoming chatters, answering questions, keeping chat safe and family-friendly, and maintaining a respectful atmosphere for our community of viewers.

We seek moderators from around the world who are willing and able to commit some time each week or weekend to help us maintain our online chat. Are you interested in joining our team?

If you would like to volunteer as a moderator, please complete the questionnaire below. If you seem like a good fit and we have a need for the hours that you’re available, we will reach out to you!

Please do not take a non-response as a personal rejection. There are some hours of the day when we have many volunteers already and some that we are in great need. Thank you for offering your time!

All information you provide below will be treated as confidential and will never be shared outside of Kitkat Playroom. We will only use this information for YouTube moderator evaluation and, if accepted, to set you up as a Kitkat Playroom volunteer and YouTube moderator.

STOP! READ THIS FIRST. The actions that our moderators need to do is not possible on mobile devices. If you are not able to use a laptop or desktop computer to access the chatroom during a moderator shift, please do not submit an questionnaire.

Do you understand this is an unpaid, volunteer position?

Yes

Name

First Name

Last Name

YouTube Screen Name

Email Address

Age

Your Location

City/state/country

Why would you like to volunteer your time as a chat moderator for a kitten rescue?

Are you available to work at least 10 hours per week?

Generally, our moderators work 1-2 hours a day for 5 days. You have full choice over the number of hours and which shifts you want to volunteer each week, but we find most mods prefer 1-2 hour shifts at a time.

Yes

Do you have a desktop or laptop to use?

Yes

Although a small part of the job is watching for trolls in chat, the majority of the work will be answering questions about the kittens and KKP, and carrying on conversations with our supporters. Does this sound interesting to you?

Yes

Do you have any prior experience in customer service? If so, please explain.

We are near Philadelphia on EST. Our livestream runs 24/7, so we have a need for mods 24 hours a day. What times of the day are you generally awake and available? This helps us match you with a trainer.

Include time zone

Is there anything else we should know?